Account
Do I need to create an account to purchase online?
No, you can check out as a guest without creating an account.
However, creating an account allows you to easily track your order history and manage your purchases.
What are the benefits of creating an account?
By creating an account, you can:
- View your order history
- Save your details for faster checkout in the future
Orders and Payments
Is there a minimum purchase amount?
Yes. we require all orders to have a minimum amount of HKD500.
Can I add/remove items after making an online purchase?
We are unable to add or remove items once the order has been submitted.
What are your available payment methods?
We accept the following payment methods:
- Cash on Delivery (COD)
- Credit Terms (for eligible customers)
- Credit Card and Paypal will be available soon
For orders using a credit terms, our team will contact you to confirm and finalize your order.
How do I apply for credit terms with Getz Healthcare?
Credit terms can be offered to existing Getz Healthcare Hong Kong customers.
If you would like to apply, please contact our team for assistance.
Do you offer online promotions?
Yes. We regularly offer online promotions, so please make sure to check out our E-store regularly.
How do I know if my order is confirmed?
Once an order is submitted, you'll receive an email acknowledgement. The corresponding sales invoice will be sent to you either during or after the delivery.
I think I placed a duplicate order or was charged twice, what should I do?
Refer to the order confirmation email you received and note down the order number(s), then contact our team right away. We will verify the transaction and assist you accordingly.
What happens if an item is out of stock?
If an item is temporarily out of stock, we will notify you promptly and expedite shipment as soon as inventory becomes available. We will also keep you informed of any updates to your order status.
How can I track my order?
Kindly contact us if you would have any query on your order status.
Can I cancel my order?
Confirmed orders cannot be cancelled without approval from Getz Healthcare.
I ordered a product before, but it is not online. How can I order it again?
Kindly contact us if you are interested to repurchase a product which is not in our online store.
Do you accept orders and ship products outside Hong Kong?
No. We do not accept orders and ship products outside Hong Kong.
Delivery
Can I change my delivery address after placing an order?
Kindly contact us if you need to change the delivery address after placing your order.
How much is the delivery cost?
We currently offer free delivery in Hong Kong on all orders over HKD500.
Where are your products shipped from?
Our products are shipped from our warehouse in Hong Kong.
My order is delayed, what should I do?
There are many factors on why your order could be delayed. For more info, Kindly contact us.
Returns and Exchange
What items are eligible for return or exchange?
Kindly contact us.
What items are not eligible for return or exchange?
Kindly contact us. Please note that the following are not covered under our return policy:
- Items that have been unpackaged, used, damaged or altered in any way are not eligible for a return or exchange.
I have received a damaged item, can I return/replace it?
Kindly contact us.
Product Suitability & Professional Use
Who are your products intended for?
Our products are intended for use by licensed healthcare and dental professionals. While the Getz Healthcare Hong Kong E-store is accessible to the public, we strongly recommend that purchases be made only by qualified practitioners or under the guidance of one.
Can I purchase products if I am not a healthcare professional?
Our E-store does not restrict access by profession. However, our products are intended exclusively for use by licensed healthcare and dental professionals.
Getz Healthcare Hong Kong shall not be held liable for any misuse, injury, or adverse outcome arising from the improper use of purchased products by unqualified individuals.